Support and Updates
We support you both with questions about the operation of the epos Hazardous Substances Manager and beyond. Whether you are a new customer or a long-standing user, we will develop a solution that meets your requirements. Our support will also answer any further questions you may have. Be it questions on the origin of classifications, assistance in the selection of information sources or the exchange and formation of opinions on details of regulations that are open to interpretation. Due to our activities in various committees and the lively exchange of technical information, we at epos AG have our finger on the pulse of the times and can include both the current view of the authorities and that of industry representatives.
After the three-month implementation phase, we recommend concluding a service contract for further maintenance of the system and user support. Only through the maintenance and upkeep of the software and the database can adequate investment protection be guaranteed. The software and the legal lists contained in the database are updated quarterly. This is the only way to ensure constant, legally compliant work with hazardous substance data. You can make unlimited use of our support during the term of the service contract.
Despite extensive quality assurance measures, errors or unwanted behaviour of the software can occur after the updates have been sent. As a rule, only a few users are affected. Our goal here is to rectify any faults that occur at short notice and to provide all users with a solution immediately. This is done with the help of service packs.
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- 49(0)6021 62 535 0
- info@gefahrstoff.com
Our customer advisors will take the time necessary, by phone, email or even on-site, to find the best solution together with you.
REFERENCES
Our solutions are used in numerous industries and across a wide range of business functions.
Please feel free to contact one of our customers to learn about their experiences with us.
